Frequently Asked Questions (FAQ)

Welcome to Click to Lift! Below are answers to some of the most common questions we get about shopping with us. If you can't find what you're looking for, feel free to contact us directly.

Q. Is ordering online secure?

A. Yes, ordering on our website is completely secure. We take every measure to ensure that the information you provide when placing an order is kept confidential. All your data is securely encrypted and only accessible to authorized staff. We also continuously train our team on the latest security and privacy protocols.

If you have any concerns, you can always contact us at:
📧 waleedghouri91@gmail.com

Q. How do I place my order?

A. Follow these simple steps to place an order on Click to Lift:

  1. Browse and click on the product you wish to purchase.

  2. Select the “Add to Cart” button.

  3. Add multiple products by visiting different product pages and adding them to your cart.

  4. Once you’re ready, click on “Cart” in the menu.

  5. Scroll down and click on “Proceed to Checkout.”

  6. Enter your billing details and review your order.

  7. Click on the “Place Order” button.

  8. You will receive a confirmation email with your order details.

You can also choose Cash on Delivery (COD) as your payment method.

Q. How do I cancel an order on Click to Lift?

A. To cancel your order:

  • Log in to your account and cancel it from the Order History.

  • If you ordered as a guest, you can call us during office hours or send an email.

  • You can also cancel during the final confirmation call before shipment.

Q. What is your return policy?

A. Please visit our Return Policy page for full details on how to request a return or exchange.

Q. What is your refund policy?

A. For detailed information on our refund process, please visit our Refund Policy page.

Q. What is your shipping cost?

A. We offer free shipping within the UAE and KSA on all orders.

Shipping costs to other GCC countries will be calculated at checkout based on the destination and weight of the items.

Q. Which courier services do you use for shipping?

A. We work with reliable courier services such as Aramex, TNT, and DHL to ensure that your order arrives quickly and safely.

Q. What is your delivery time?

A.

  • UAE Orders: Delivery usually takes 2–5 working days.

  • GCC Orders: Delivery typically takes 5–10 working days.

Note: Delivery times may vary slightly due to product availability or courier delays.

Q. How can I order an out-of-stock product?

A. If a product is out of stock, simply contact us via phone or email, and we’ll assist you with the pre-order process or notify you when the product is back in stock.

If you have any further questions, feel free to reach out to us:
📞 +971556676010
📧 waleedghouri91@gmail.com